Presentations and Authors


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Entrepreneurship and Small Business

Legitimacy and distinctiveness of Nigerian-Canadian transnational firms
Diane A Isabelle, Mika Westerlund, Victoria Sajuyigbe
A typology of social entrepreneuring models continued: empirical evidence from South Africa
Alex Bignotti, Kerrin Myres
Personal Initiative Training for Entrepreneurs - Exploring Research and Impact Possibilities with a focus on Africa
Alexander Glosenberg, Michael Frese, Lori Foster, Paul Steffens, Ines Meyer
The empowerment of entrepreneurs in Africa: Considering barriers to empowerment, considerations for special populations, and interventions to increase empowerment
Alexander Glosenberg, David Choi, Jason D'Mello, Ellen Ensher, Angelica Gutierrez, Yamlaksira Getachew
ENTREPRENEURSHIP DEVELOPMENT AND EMPLOYMENT CREATION AMONG YOUTH IN BOTSWANA
Robert Machera, Obrian Mkali, Priya Iyer, Douglas Svotwa
Indigenous knowledge and entrepreneurship as a strategy for Sustainable development
Henrietta Onwuegbuzie, Eseroghene Orighoyegha
The Business is the People: The Betrust Social Enterprise
Kunle Akingbola
Entrepreneurial Narratives in the South African Energy Sector
Panos Constantinides, Mira Slavova
HOSTILITY IN THE SOUTH AFRICAN SMALL BUSINESS ENVIRONMENT AND COMPONENTS OF FIRM-LEVEL ENTREPRENEURIAL ORIENTATION
Oluwafemi Joshua DELE IJAGBULU, Chukuakadibia ERESIA-EKE, Menisha MOOS
Global relevance of scaling African indigenous entrepreneurship
Henrietta Onwuegbuzie
A MODEL OF IMPACT INVESTING WITH A GENDER LENS: PERSPECTIVES FROM AFRICA-BASED FUND MANAGERS
Michael Zisuh Ngoasong, Richmond Lamptey
THE IMPACT OF EAC REGIONAL INTEGRATION ON BUSINESS INFRASTRUCTURE OF SMES. A SURVEY OF MANUFACTURING SMES IN KENYA.
GATOBU MUGWIKA
FROM INDIVIDUALS TO ORGANIZATIONS: HOW SMARTPHONES ARE SHAPING ENTREPRENEURSHIP IN RURAL AFRICA
Chad David Coffman
The state of social impact measurement practices in South Africa: an exploratory study
Mollette Kgaphola, Alex Bignotti
Environmental Factors and Sustainability of Small and Medium-Sized Enterprises in Lagos Metropolitan Area, Lagos State, Nigeria
Tejumade Omowumi Siyanbola
International Mindset as a Contingency in the Entrepreneurial Behaviour-Performance Relationship: Evidence from SMEs in a Developing Economy
Ahmed Agyapong, Patience Maaledidong Dakorah, Henry Kofi Mensah
Corporate Social Responsibility and Entrepreneurship: Opportunity Perceptions and Bystander Effects
Sumita Sarma, Sharon Simmons
Crossing Borders: Stories of Millennial African Business Women Navigating National and Gendered Boundaries
Natasha Katuta Mwila
Exploring the Intersection of Entrepreneurial Activities and Socio-Cultural Institutions: How Technology Entrepreneurs (Firms) Create Social Value in Kenya
William Karani Murithi
Understanding New Firm Survival in Developing Economies: An Institutional Perspective
Samuel Kamugisha
Apprenticeship Training in Africa as Knowledge Management: A Study of the Igbo Entrepreneurs.
NGOZI NNENNA CHIKERE
Moving from exploitation to empowerment: Collaborative social entrepreneurship business models in African responsible tourism
Richard N. Hayes, Jeffrey A. Robinson
On the Nature of Non-Farm Household Enterprises and Family Welfare in Ghana
George Acheampong, Kasper Brandt, John Rand
Exploring Service Recovery Tactics For Brand Trust among Service-Based SMEs in Nigeria
Joy Eghonghon Akahome
Entrepreneurship education as panacea for unemployment reduction
Edwin Agwu
MOBILE TELECOMMUNICATION: SOCIAL INNOVATION FOR DEVELOPING ECONOMIES
Chad David Coffman
The making of innovative entrepreneurs in Business Schools: Lessons from a Resource Constrained Environment
Victor Udeozor
relationship marketing and the performance of small and medium scale business in Nigeria. and advertising education in nigeria
AYOZIE daniel ogechukwu
Examining the micro-foundations of Dynamic Capabilities in Entrepreneurial firms: A Cognition Perspective
Nancy Bouchra Hanna
Addressing Sustainability Issues for Africa SMEs in Global Value Chains
Sherwat E. Ibrahim, Joseph Sarkis
PROPAGATING ENTREPRENEURSHIP: A JUXTAPOSITION OF INFORMAL AND FORMAL SYSTEMS
Nonyelum Lina Eze

Organizational Behavior and Human Resource Management

The Relationship between Social Intelligence and Job Performance in Egypt
Mohamed Abdelmoaty, Ahmed Mohamed
EXTENDED FAMILY AND MARITAL RESOURCES AS COPING MECHANISMS FOR MANAGING THE NEGATIVE EFFECTS OF FAMILY DEMANDS ON FAMILY-WORK CONFLICT
Okechukwu Ethelbert Amah
LEADERSHIP AND ETHICS IN ORGANIZATION in Africa
Ken N Kamoche, Joana S.P. Story, Nuno Guimaraes-Costa, Migual Pina e Pina, Armenio Rego
WORK-FAMILY CONFLICT AND WORKPLACE DEVIANT BEHAVIOUR: A REVIEW
Aaron Makafui Ametorwo
Is high quality vocational training effective? : Case in Rwanda
Yasuko Yamahira
Analysing Leadership Role in High-Performing Organisations (HPO)
Benjamin James Inyang
The relationship between vision and organizational readiness for change: The mediating effects of empowerment and trust in the leader
Angela Titi Amayah
THE EFFECT OF STUDENTS’ ATTITUDE ON THE JOB PERFORMANCE OF WOMEN IN ACADEMIA IN HIGHER POWER DISTANCE CULTURES: THE MODERATING ROLE OF SOCIAL DOMINANCE ORIENTATION
James Baba Abugre, Moro Alhassan, David Nasere
Does Management Commitment Influence Employee Health Protection and Job Safety in the Media Industry in Sub-Saharan Africa?
James Baba Abugre, Timothy Karikari, David Nasere
High Performance Work Systems and Psychological Ownership: The Moderating Nexus of Work Engagement
Evans Sokro, Michael Akomeah Ofori Ntow, Ophelia Delali Dogbe-zungbey, Noble Osei-Bonsu
Strategizing for success: Relevance of Social Capital in the Career Advancement of Executive Women in the Nigerian Banking Industry.
Nwakaego Bernadette Eleje
AN ASSESSMENT OF DECENCY OF COURSE TUTORS’ WORKING CONDITIONS ON DISTANCE EDUCATION PROGRAMMES BY THE UNIVERSITY OF CAPE COAST, GHANA
Moses Segbenya
TOWARDS A THEORY OF IDENTITY CAPTURE
David Zoogah
THE IMPACT OF EMOTIONAL INTELLIGENCE ON THE PRODUCTIVITY OF PETROLEUM FIRMS IN SOUTHERN NIGERIA
Nicholas Ngozi Igwe
PERCEPTION OF EMPLOYEES ON THE EFFECT OF PERFORMANCE APPRAISAL ON EMPLOYEE PERFORMANCE: A CASE STUDY OF ZOOMLION GHANA LIMITED, ACCRA HEAD OFFICE
Patrick Oko Quaye
Work-Study Interface and Employee Wellbeing: Exploring the Experiences of Executive MBA Students in Nigeria
Kabiru Ayinde Oyetunde, Rose Ogbechie
Do Women in Executive Positions Affect Companies’ Financial Performance: A study of South Africa’s State-Owned Companies
Modi Anna Hlobo
Analysing Leadership Role in High-Performing Organisations (HPOs)
Benjamin James Inyang
HRM and business performance
Jawad Syed, Olamide Bayeroju
IMPACT OF TRANSACTIONAL LEADERSHIP STYLE ON EMPLOYEE COMMITMENT AND INNOVATION IN KADUNA REFINERY AND PETROCHEMICAL COMPANY, KADUNA. NIGERIA.
AYANGEADOO ALPHONSUS HUR-YAGBA
Am I included? Lessons from leadership research in Africa and the African Diaspora
Thomas Anyanje Senaji, Nicole Knight, Lemayon L Melyoki, Bella L Galperin, Terri R. Lituchy, Betty Jane Punnett, Clive M. Mukanzi Mukanzi
Women and Leadership: Explorations the benefits and challenges of Women leaders in Higher Education Administration
Belaynesh Tefera Nidaw
Using Narratives to Understand the Experience of Career Success amongst African Self-Initiated Expatriates in South Africa
Tinashe Harry, Nicole Dodd, Willie Tafadzwa Chinyamurindi
Too Much Information: When Work Family Conflict Empowers Managers to Stay
Eugene Agboifo Ohu, Eugene Agboifo Ohu, Princess O Anifowose, Arinze Nwokolo
ORGANIZATIONAL BEHAVIOUR AND HUMAN RESOURCE MANAGEMENT
EZEAMAMA CHUKWUNENYE MARTIN
Impediments to Effective leadership in Africa: Implication of Culture and Tradition in a changing global business environment
Joseph Ebot Eyong, kENNEDY DAGU, Ncecu Nyathi, Henry Mumbi
FRAMEWORK FOR LEADERSHIP TRAINING PROGRAM EFFECTIVENESS
GRACE ABBAN-AMPIAH
Team performance in dynamic settings: evaluating shared team mental model similarity & accuracy
Prosper A. Kwei-Narh
Perception of HR Practices and Employee Engagement in Nonprofit Organizations
Kunle Akingbola, Sephora Kerekou, Aurelas Tohon
Predictors of Work-Life Balance on Three Selected Non-Government Organizations in Ethiopia
Abeba Beyene Mengistu, Mahlet Adugna
A Closer Look at Engaged Leadership and Its Linkage to African Leadership
Lemayon L. Melyoki, Bella L. Galperin, Terri R. Lituchy, Betty Jane Punnett Punnett
Judicial Globalisation as an Instrument for Updating Local Employment Laws: Examples from the African Context
Uche Attoh, Ademola Ajeyomi
Managing Millennials in the African Workplace: What the Millennials Need
Henry Okwudili Onukwuba
EMPLOYEE COMMUNICATION, DOWNSIZING AND SURVIVOR SYNDROME: CRITICAL ISSUES FOR CONTEMPORARY AFRICAN BUSINESSES
Beryl Annette Ehondor
EMPLOYEE ENGAGEMENT WITHIN THE NIGERIAN PUBLIC HEALTH SECTOR: AN EXAMINATION OF ONE OF THE LARGEST UNIVERSITY TEACHING HOSPITALS IN NIGERIA.
OLUWOLE SHOKUNBI
A Mixed-Method study of Personality Traits Associated with Fahlawa Behaviors in the Egyptian Workplace
Mona Hussein Mostafa
Is vision aspirational organizational identity?
Temi O. Wright
Talent management: how evaluation of psychological contract predict proactive impression management tactics when talent management practices are not explicit
Prosper A. Kwei-Narh

Public Policy, Administration and Non-Governmental Organizations

Foreign direct investment inflow and sustainable development: Evidence from Nigeria and Ghana
Nkemdilim Ezenwa Iheanachor, Chris Ike Ogbechie, Azuka Elvis Ozegbe
Science Is Shaped by Wikipedia: Evidence From a Randomized Control Trial
Neil Thompson
An Investigation of the Perception of Donors on Non-Governmental Organizations’ Regulation and Accountability
Paschal Ohalehi
Gandhi’s approach to management: The South African experience
C. GOPINATH
Policy Inconsistencies and the Delisting of Management Science Programmes of Specialized Federal Universities in Nigeria: An Advocacy for Relisting.
John Uzoma Ihendinihu
Harmonizing Implementation and Compliance Challenges in the Provisions for granting Personal Allowances and Loss Reliefs under Income Tax Laws in Nigeria.
John Uzoma Ihendinihu, John Uzoma Ihendinihu, Ogechi Eberechi Alpheaus, Cordelia Onyinyechi Omodero
North-South Partnerships as Development Agents. Assessing the change potential of cross-sector partnerships
Mette Morsing, Anne Vestergaard, Thilde Langevang
. Understanding the Determinants of Academic Misconduct: A Study from a Business School in Ghana
Obi Berko Damoah
Understanding the Dynamics of Power and Politics in Public Policy Implementation: A Sense-making Perspective
OLAWALE OLUDOLAPO FAWEHINMI
DOES HIGHER EDUCATION EQUIP GRADUATE STUDENTS WITH THE EMPLOYABILITY SKILLS EMPLOYERS EXPECTED OF THEM? THE PERCEPTIONS OF EMPLOYERS IN GHANA
Obi Berko Damoah, Kwabena Osei Brefo, Augustine Awuah Peprah
Management of pension fund administration system: A critical review of the Government Employee Pension Fund System
Joseph Nembo Lekunze, Joseph Nembo Lekunze, Brenda Moreeng Mogotsi
Exploring the Prospects of Social Media Regulation as a Panacea for Curbing Facebook Privacy Infringements and the Vulnerability of Users in Nigeria
Beryl Annette Ehondor
THE PITFALLS OF OVERLOOKING BUREAUCRATIC CORRUPTION IN AFRICA
Damian Chukwudi Ukwandu, Kefilwe Mudeme
Can Africa Industrialize Africa- Drivers of fourth Industrial Revolution
Hammed Abiodun Akanji, Franklin Nnaemeka Ngwu

Strategy and International Management

Spillovers of Foreign Direct Investment in Sub-Sahara African Countries
Ganiyu Ajao Rahim
Understanding of Accountability Mechanism of Independent Audit Committee through Investment Analysts' Lenses.
Folajimi Ashiru
Marketization of Public Universities: Nuances from Nigeria students’ Learning Experiences
Andy Fred Wali
When in crisis: The autotomy of separation and organizational identity regeneration
Temi O. Wright
Operational Resilience and Operational Efficiency: Conceptual and Empirical Analyses
Dominic Essuman, Nathaniel Boso, Jonathan Annan
Ethics in Acquisitions: A Social Contagion Perspective
Ifeyimika Ogunyomi
A RESOURCE-BASED FRAMEWORK FOR ASSESSING THE EFFECTS OF ORGANIZATIONAL CULTURE ON FIRM PERFORMANCE: GHANAIAN SMALL BUSINESSES IN THE OIL AND GAS INDUSTRY
Howard Jean-Denis, Steven Day, Mzamo Mangaliso, Alisha Smith, Ashley Hill
WHEN AND WHY INFORMAL FIRMS FORMALIZE: A STRATEGIC DECISION-MAKING PERSPECTIVE
Selorm Agbleze, Marcus Moller Larsen
Strategy and performance: does environmental dynamism matter?
Ahmed Agyapong, Stephen Zamore, Henry Kofi Mensah
Commitment to E-Store Brands: The Influence of the Servicescape
Diniso Chuma, Mercy Mpinganjira
UNDERSTANDING THE DYNAMICS OF INFORMATION AND COMMUNICATION TECHNOLOGY (ICT) IN A GLOBALISING WORLD
Samuel Ezeanyika
Knowledge Management Capabilities and Competitive Advantage of TVET Institutions in Kenya
Jared Ooko Deya
Governance Challenges for African Banks in the 21st Century-
Chris Ogbechie, Hammed Abiodun Akanji
The effects of ownership and home country institutions on the internationalization of African new ventures
Katia de Melo Galdino, Gonzalo Molina-Sieiro, R. Michael Holmes Jr.
Innovation Africa: Moving to the Technology Cluster Level of Analysis to Energize Transnational Communities
Michelle Amy Montague-Mfuni, Frances Fabian, Juanita Trusty
Firm Level Factors and Organization Performance: the Moderating role of Industry Environment
paul kariuki, Dr Reuben Nguyo, W
ROLE OF GLOBAL SUPPLY CHAIN MANAGEMENT PRACTICES ON FIRM PERFORMANCE IN KENYA’S TEA SUB-SECTOR INDUSTRY
Amon Oan Matuga, Frida Theuri Simba, Titus Muthami Kisung'u
Social capital and performance of SMEs: the intervening role of entrepreneurial orientation and contingency effect of managerial capability.
SUZZIE OWIREDUA AIDOO, AHMED AGYAPONG, HENRY KOFI MENSAH
INFLUENCE OF STRATEGIC MANAGEMENT PRACTICES ON EXPORT VALUE ADDITION IN THE LEATHER FOOTWEAR SUB-SECTOR IN KENYA
Paul Muraya, Paul Muraya
Impediments to strategy execution in Nigerian Organizations
Edwin Agwu, Chris Ogbechie
Strategy execution issues in Nigerian organizations
Nkemdilim Ezenwa Iheanachor, Azuka Elvis Ozegbe
Information Sharing and Communication in Strategy Execution in Nigeria
Edwin Agwu
CEO PREDECESSOR, CHARACTER SIMILARITY AND FIRMS COMPETITIVE ACTIONS
lucy wamalwa
Empirical Analysis of Foreign Direct Investment Response to Stock Market Returns in Nigeria: New evidence from Asymmetries and Structural Breaks
OWURU JOEL EDE
Business Group solidarity and competitive advantage: The case of Africa’s Ethnic Business Groups
Mahdi Tajeddin, Michael Carney
Co-evolution of countries’ policy and industry development, evidence from mobile telecommunications industry in Africa
Mohammad Jahanbakht, Romel Mostafa
NATURAL RESOURCES, LOVE OF MONEY, AND DEMOCRATIC REPUBLIC OF THE CONGO’S COMPETITIVE DISADVANTAGE
Richard Mpoyi
Governance mechanisms and operational performance: the moderating effects of structural network complexity
Emmanuel Kwabena Anin, Nathaniel Boso, David Asamoah
THE INFLUENCE OF INNOVATION ON ORGANIZATIONAL PERFORMANCE OF THIRD PARTY LOGISTIC SMALL BUSINESSES IN TRANSPORT SECTOR IN KENYA
MWANZIA MARY MUTETE, MWANZIA MARY MUTETE
Institutional logics of kaizen implementation in a post-socialist state: The case of the Ethiopian Sugar Corporation
Peter F Martelli, Gordon C Shen, Fekadu Nigussie Deresse
Transnational Education in Sub Sahara Africa: Strategic Partnerships
Robert O. Harris, Robert Obbra Harris

Social Issues in Management

Corporate Governance in Nigeria: A Reflection of Ethnic Dispositions?
Franklin Nakpodia, Emmanuel Adegbite, Femi Olan
The role of corruption and power dynamics in firm performance: A South Africa Study
Howard JeanDenis
Sustainable Development Goals and Corporate Engagement in Africa
Juanita Trusty, Frances Fabian, Michelle Montague-Mfuni
Promoting Rural Entrepreneurship in Kenya: A National Human Resource Development Perspective
Leon Prieto, Erastus Ndinguri, James Wairimu, Kenneth Kungu
DRIVERS AND DECENT WORKING CONDITIONS AMONG INFORMAL SELF-EMPLOYED STONE QUARRY WORKERS IN GHANA
Moses Segbenya
Digital supply chain transformation in the manufacturing industry: A Nigerian case study
Marvel Saturday Ogah, Raymond Onuoha
HEALTHY AFRICA 2030: IMPROVING AFRICA’S HEALTH OUTCOMES THROUGH HUMAN-CENTERED DESIGN
Tolulope Kehinde, Emem Laguda, Alero Rone

Sustainability and Green Management

Corporate Social Responsibility Reporting Length and Value Relevance of Financial Report: Evident In Non-Financial Firms Listed on The Nigerian Stock Exchange Market.
Innocent Augustine Nwaorgu, Joseph Azubike, Jacob Aondohemba IORMBAGAH
Corporate Governance Reforms’ Propositions: Institutional Prototypes and Social Antecedents
olabisi Daodu, Emmanuel Adegbite, Laurence Ferry
Oil smokestacks: Implications for Women in Agriculture and GDP Per Capita in Nigeria.
Patience DONWA, Osaro O. Agbontaen
FOOD SECURITY IN NIGERIA: CHALLENGES AND PROSPECTS
chioma Dili Ifeanyichukwu, Chukwudi Nwaizugbo

PDW/Caucus/Symposia

Faculty Professional Development Plans
Kenneth Uzoma Chukwuba
Building Sustainability in Industry, Agriculture & Rural Communities Experiences in Three Multi-Sector Partnerships in sub-Saharan Africa
Philip Mirvis
Meet the Editors: Tips for Publishing in Top African and Management Journals
Lilian Otaye-Ebede, Loyila Akobo
Migration, Gender, Identity, and Ethnical Strife: The Colonial Aftermath in Africa
Hamid H. Kazeroony
Resilience of entrepreneurs in developing economies: Implications for organizational and regional effectiveness
Tom Becker, James Abugre Baba, Shepherd Dhliwayo, Jean Kabongo, Janatti Kyogabiirwe Bagorogoza
Poverty Alleviation through Enterprise Engagement: A Case-Based Discussion of an Innovative Approach to Serving Rural, Low-Income Markets
Lisa M. Jones Christensen
Reflection on AJOM’s Junior Faculty Fellowship: How to foster engagement and communication
Carol Brunt, Moses Kiggundu, Juliana Namada
Abductive Research and Publishing Discoveries in Management
Professor Peter A. Bamberger
Studying the African Context: Anchoring Loops and Hooks in addressing the tensions of Africanism and Globalism in a Dynamic African Business Climate
Joseph Ebot Eyong
A Professional Development Workshop on Case (Teaching) Writing, Teaching, and Research
Chi Anyansi-Archibong
Developing African Scholarship through the AFAM / AOM Faculty Development Workshops
Vincent Bagire, Obi Berko Damoah
The Future of Work in Africa
Yetunde Anibaba
Abductive Research and Publishing Discoveries in Management
Peter Bamberger
Experiential Exercises: Engaging students in learning by doing
C. GOPINATH, Esi Elliot
Gender, Socioethnic Diversity, and Careers in African Sociocultural Contexts
Jenny Hoobler, Nasima Carrim, Oscar Holmes, Kisha Jones, Samantha Smith, Reinhard Tolken
Future of Work in Africa Symposium
David B. Zoogah, Ruby M. Agbola, Evans Sokro, Hannah Vivian Osei, Felicity Asiedu-Appiah, Henry Kofi Mensah, Kwame Owusu Kwateng, Isaac Delali Quabena
POPOSAL FOR A ROUND-TABLE DISCUSSION ON THE RELEVANCE OF FACULTIES OF MANAGEMENT SCIENCES IN SPECIALIZED UNIVERSITIES IN AFRICA
John Uzoma Ihendinihu
Developing African Scholarship through the AFAM / AOM Faculty Development Workshops
Vincent Bagire, Juliana Namada, Dmoah Obi

Management Practice

AFRICA GOING GLOBAL: THE REVERSE INNOVATION PERSPECTIVE
ADENIKE ADERONKE MORADEYO
CORPORATE ATTRIBUTES AND FIRM PERFORMANCE: A GENERALISED LEAST SQUARE APPROACH
Innocent Augustine Nwaorgu, Jacob Aondohemba Iormbagah
Diffusion of Corporate Governance Codes: A plea for Translation Perspective
Samuel MUTARINDWA, Rama Bokka Rao
Strategic Management Practices and Organizational Performance in Nigerian Teaching Hospitals: An Empirical Study
Emmanuel Nwanolue Anyika, Ike Ehie, Ben E Oghojafor
Case study on SME development program for oil and gas industry in Ghana
Howard JeanDenis, Barbara Gbologah-Quaye
Mitigating the Collision of Political Dynamic and Regulation Implementation in Nigerian Public Sector
David Nkata Bassey, Hamid H Kazeroony
EFFECT OF CORPORATE TAX ON SUSTAINABLE FINANCIAL PERFORMANCE OF LISTED FIRMS IN NIGERIA
Jacob Aondohemba Iormbagah, Innocent Augustine Nwaorgu, John Uzoma Ihendinihu
MANAGEMENT INFORMATION SYSTEM AND FIRMS’ PERFORMANCE: EMPIRICAL EVIDENCE FROM THE MANUFACTURING SECTOR IN NIGERIA
Benneth Uchenna Eze
The Experiences and Perceptions of White Collar Ugandan Employees Working in Chinese Firms: The Exploratory Study
Allan Mesach Muyanja, Joon Hyung Park
Enhancing Sales Productivity for Luck-Based Products: Insights from Nigeria`s Sports Betting Industry
Uchenna Uzo, Adedeji Oluwaseun Adewusi
Improving quality of customer service using service charters, service blueprints, and standard operating procedures
Obinna S Muogboh, Jimoh Fatoki
BEHIND STRATEGIC COMPETITIVENESS: EXPLORING THE ROLE OF EFFECTIVE IMPLEMENTATION OF INFORMATION TECHNOLOGIES IN BANKS
Elham Metwally
When Technology isn't enough
Elham Kamal Metwally
Customer service social media interactions complaint and brand loyalty: Implication for communication in retail banking policy
Patricia Edemadide, Osaro Agbontaen
Delays in customs clearing processes at sub-Saharan African ports: An analysis and evaluation of the Pre-Arrival Assessment Report (PAAR) process at Nigerian port
frank Ijem Ojadi